Have a question? We are here to help.

Whether you’re exploring Bug Tussel Connect for the first time or you’re an existing customer with specific questions, we’re here to ensure you get the support you need. Our comprehensive FAQ section covers everything from installation and network reliability to billing details and custom connectivity solutions. We understand that every business has unique needs, and we’re committed to helping you find the right answers quickly. If you need more personalized assistance, our support team is just a call away.

Installation & Setup

Installation & Setup

Installation typically takes 2–4 weeks after your order is confirmed, depending on whether fiber infrastructure is already in place. We’ll provide regular updates on your installation status.

We provide a managed router and optical network terminal (ONT) for fiber connections. You can also use your own equipment, though we recommend using ours to ensure performance and support compatibility.

Reliability & Security

Reliability & Security

Yes, static IPs are available for dedicated and advanced business plans—ideal for servers, remote access, and secure connections.

Service & Support

Service & Support

Business customers receive 24/7 priority support via phone, email, and portal. Our local technicians and network engineers ensure issues are resolved quickly.

Our dedicated team is automatically alerted to outages. Our commercial service includes 24/7 support.

You can contact your account manager or support team at any time to adjust your service. Most upgrades can be completed remotely without downtime.

Billing & Contracts

Billing & Contracts

Yes, most business internet plans require a 1- to 3-year service agreement. This helps secure your rate and prioritize network investment in your area.

We accept ACH, check, and major credit cards. You can also set up autopay or manage invoices through our online business portal.

Fees vary based on location and service type. In some cases, promotional offers or long-term agreements can offset installation costs.

Scalability & Custom Solutions

Scalability & Custom Solutions

Absolutely. Our fiber infrastructure is designed to scale quickly—upgrades to higher speeds or additional sites can usually be activated within a few days.

Yes. Our low-latency, high-capacity connections are ideal for hosting, VoIP, cloud apps, and other real-time business needs.